TERMS OF SERVICE

AGREEMENT

By creating an account, buying a class pack or membership, or taking a class at Lhit Zone, you agree to these terms. If you don't agree, don't book. You must be 18 or older to hold an account; clients aged [16–17] may train with a parent or guardian's signed consent and waiver.

BOOKING AND CANCELLATION

Classes are booked through our app and website, which run on Mariana Tek. Spots are limited to twelve beds per class and are first come, first served.

  • Cancel free up to 12 hours before class starts and your credit returns to your account.

  • Late cancel — inside 12 hours — forfeits the credit. Memberships are charged a [$15] late-cancel fee.

  • No-show forfeits the credit and is charged a [$20] fee on memberships.

  • Waitlists auto-enroll you if a bed opens. You're notified immediately and the standard cancellation window applies from that moment. [CONFIRM whether auto-enrollment stops inside a set window before class.]

  • Arriving late: we hold your bed until [5] minutes after the start. After that we may release it to a waitlisted client for everyone's safety.

PRICING, PACKS, AND MEMBERSHIPS

Current pricing is on lhitzone.com/pricing and may change with notice; changes never affect a pack you've already bought or the current term of an active membership.

  • Intro 3-pack ($59) — three classes, valid 30 days from purchase, one per person, ever. Non-transferable.

  • Class packs expire [12 months] from purchase. Unused credits expire with the pack.

  • Memberships auto-renew every [month] on your purchase date until you cancel. Cancel any time in the app with no fee; cancellation takes effect at the end of the current billing period and we don't prorate partial periods.

  • Pausing is free, available any month, and requires no documentation. Your rate is locked while paused. [CONFIRM maximum pause length.]

  • Small-group (The 3:1) sessions are $95 per person for three, or $140 solo, and follow the same 12-hour cancellation window. [CONFIRM whether a longer window applies.]

  • Discounts — students and first responders receive 15% off any membership with valid ID, verified at the desk.

Refunds: all sales are final except where required by law.

ASSUMPTION OF RISK AND WAIVER

Lagree training is strenuous physical exercise on spring-loaded equipment and carries risk of injury. You confirm you are physically able to participate, that you've disclosed relevant injuries and conditions to your coach, and that you assume the risks of participation. You agree to follow coach instruction and equipment rules. To the fullest extent permitted by Virginia law, you release Lhit Zone LLC, its owners, coaches, and staff from claims arising from your participation, except for gross negligence or willful misconduct. Every client must also sign our separate liability waiver before their first class — these terms don't replace it. [ATTORNEY REVIEW REQUIRED — Virginia courts scrutinize pre-injury releases closely, and this section needs to be drafted to survive that.]

STUDIO CONDUCT

Grip socks are required and available at the desk. Arrive fifteen minutes early for your first class. Phones stay silent in the room. We may refuse service or end a membership for behavior that threatens the safety or comfort of clients or staff, including harassment; where no misconduct is involved, we refund the unused balance.

PHOTOGRAPHY AND MEDIA

We occasionally photograph or film in the studio for marketing. We'll tell you before a shoot and you can opt out on the spot with no consequence — tell any coach and we'll keep you out of frame or remove the footage.

SMS MESSAGING TERMS

Required for Twilio compliance — keep this section intact

1. Program Description. By opting in, you agree to receive recurring automated text messages from Lhit Zone LLC ("we," "us," "our") at the mobile number you provided. Messages may include class booking confirmations and reminders, waitlist and schedule-change alerts, membership and payment notifications, customer support follow-ups, and promotional offers. Consent to receive these messages is not a condition of any purchase.

2. Message Frequency. You may receive up to [X] messages per [week/month]. Message frequency may vary depending on your activity and interactions with us.

3. Message and Data Rates. Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.

4. How to Opt Out and Get Help. You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at info@lhitzone.com or (804) 914-4065.

5. Carrier Liability Disclaimer. Carriers are not liable for any delayed or undelivered messages.

Link to Privacy Policy: https://lhitzone.com/privacy-policy

THIRD-PARTY SERVICES, CHANGES, AND DISPUTES

Booking and payments run on Mariana Tek and our website on Squarespace; your use of those platforms is also subject to their terms, and we're not responsible for outages or errors in systems we don't control. We may change the schedule, pricing, or these terms, and we'll post material changes with a new effective date. These terms are governed by the laws of the Commonwealth of Virginia, and disputes are resolved in the state or federal courts of Richmond, Virginia.

CONTACT

Lhit Zone LLC · 3110 W Leigh Street, Suite 4, Richmond, VA 23230 · info@lhitzone.com · (804) 914-4065 8049144065